E-commerce Policy

1. Store information

• Seller: Modevo AI Company (a limited liability company)
• Commercial Registration No.: 7055105857
• VAT registration No.: 314997179700003
• Ministry of Investment (MISA) registration No.: 24926266325
• Registered address: Saud bin Abdulaziz bin Mohammed St, Al Maseef Dist, Riyadh 12465
• Email: amro@modevo.studio · Phone: ⁦+966 50 465 8131⁩

2. What we sell

Modevo sells digital services only: monthly and yearly subscription plans (Starter, Professional, Advanced), one-time credit packs, and custom Enterprise agreements. Each plan's price, monthly credits, approximate photoshoot and video allowance and features are shown on modevo.sa and in the app before you buy. There is no physical product, shipping or delivery fee.

3. Prices and VAT

All prices are in Saudi riyals (SAR). The headline plan price is shown excluding VAT; 15% VAT is added, and the full total including VAT is shown on the pricing section and again at checkout before you pay. There are no hidden charges. Any crossed-out price is a genuine regular price.

If you pay with a card issued in another currency, your bank may apply its own exchange rate or fees, which we do not control.

4. How an order is made

You choose a plan on modevo.sa or in the app, create or sign in to your account at app.modevo.studio, review the order summary (plan, billing period, price, VAT, total, renewal terms), accept the Terms and this policy, and pay. The contract is formed when payment is confirmed.

We then email you an order confirmation and a ZATCA compliant VAT e-invoice showing the service, price, VAT and total. You can download your invoices from the app at any time.

5. Payment

Payments are processed securely by MyFatoorah. Accepted methods are shown at checkout and may include mada, Visa, Mastercard and Apple Pay. We do not receive or store your full card details.

For subscriptions, you agree at checkout to automatic renewal and to the payment provider saving your card for renewal charges. You can remove the saved card or cancel renewal at any time. Enterprise customers may pay by bank transfer against a quotation.

6. Delivery of digital services

Credits are added to your account automatically and immediately once payment is confirmed; this is the delivery of the service. For subscriptions, credits are added at the start of each billing month, including on yearly plans.

If you have paid and your credits do not appear within 24 hours, contact amro@modevo.studio. We will add them straight away, or, if we cannot, refund the full amount.

7. Your right to cancel a purchase

Under the E-Commerce Law, a consumer may cancel a purchase within 7 days of the contract if they have not used or benefited from it.

We go further, for every customer: if you have not used any of the credits from a purchase, you can ask for a full refund within 14 days of that purchase. For a yearly plan, this is assessed on the first monthly credit allowance. Email amro@modevo.studio or use the option in the app.

Once you use credits from a purchase, the service has been performed at your request and the purchase can no longer be cancelled for a refund, except as set out in sections 8 to 11. We explain this at checkout and ask you to confirm before you pay.

To protect the service, we may decline repeat buy-and-refund cycles that go beyond your legal rights. Your statutory rights are never affected.

8. Cancelling a subscription

You can cancel a monthly or yearly subscription at any time, without giving a reason and without any penalty, from the subscription section of the app or by emailing amro@modevo.studio. We confirm every cancellation by email.

Monthly plans: cancellation stops the next renewal. Your plan stays active until the end of the period you have paid for, and no further charges are made.

Yearly plans: the yearly discount depends on completing the 12 months. If a consumer cancels early, we refund the amount paid minus the regular monthly list price (as shown at the date of purchase) for each month that has started. If that calculation is zero or less, no refund is due and you owe nothing more. Business Customers who cancel a yearly plan early keep the service until the end of the paid year, without a refund, unless their Enterprise agreement says otherwise.

Credits already added remain usable until they expire (6 months from each top-up), as long as your account is open. Credits for future months are not added after cancellation.

9. Automatic credit refunds

If a generation fails for a technical reason and produces no result, the credits are returned to your balance automatically. This is a credit refund, not a money refund.

Credits are not returned when a generation partly succeeds, when you simply do not like the result, or when a request is rejected because it breaks the law or our Acceptable Use rules.

10. When no refund is due

• Credits from a purchase have been used and the 14 day unused window has passed.
• Credits have expired after 6 months.
• Free plan or promotional credits, which have no cash value.
• Your account was closed because you breached the Terms, unless Saudi law requires otherwise.
• You deleted your account yourself; remaining credits end with it, without affecting a refund right you already had. To keep your credits, cancel the subscription instead of deleting the account.

If we stop the service, or close your account without any breach by you, we refund the price of purchased, unused credits.

11. Duplicate, incorrect or unauthorised charges

If you are charged twice, charged the wrong amount, or your card was used without your permission, email amro@modevo.studio. We will check the payment records and refund any amount confirmed as wrong. For suspected card misuse you may also contact your card issuer.

Please contact us before opening a chargeback; most issues are solved faster directly. While a chargeback is under review we may pause the related account. If a chargeback proves unjustified, the related credits are removed.

12. How refunds are paid

Refunds are made in SAR to the original payment method, in one payment, with no fees deducted. We process approved refunds within 14 days of approval. The time for the money to appear on your statement depends on your bank and the payment provider.

Each refund is reflected in a ZATCA compliant credit note.

13. Questions and complaints

Contact us first at amro@modevo.studio or ⁦+966 50 465 8131⁩. We acknowledge complaints within 2 working days and aim to resolve them within 30 days.

If you are not satisfied, consumers can complain to the Ministry of Commerce: call 1900, use the Balagh Tijari app, or visit mc.gov.sa.

14. Changes to this policy

We may update this policy when the law or our service changes. Changes that could work against you take effect only after the 30 day notice set out in our Terms, and never reduce rights for a period you have already paid for. This policy is published in Arabic and English; if they differ, the Arabic version prevails.